At Advanced Affordable Hearing, providing complete customer satisfaction is our top priority. We strive to ensure that your experience when purchasing from us, whether it is online, on the phone or via email, will always be a positive one.
We are happy to provide you with a Risk-Free 30-day Trial to try our products to see if they can help you. However, it's important to note that we only offer a full 30-day money-back guarantee once the items have been returned to us complete and undamaged. In addition to the hearing aids themselves, we ask that you include the packaging and all other items included in the original package you received undamaged.
Please note that there are a few items that are non-refundable. These are identified as such in their description on their product pages. Your 30-day trial period begins on the date that your products arrive in the mail based on USPS tracking information we receive from USPS.
Shipping and handling charges are non-refundable. Therefore, your refund will be for the total order amount less shipping charges. Also, unlike most online retailers and local providers, we do not charge any restocking fees (as long as the merchandise is returned complete and undamaged). Please contact us for a Return Merchandise Authorization or if you have any question regarding our return policy.